Maike was also able to benefit as a small law firm
Maike founded her tax practice in Herzogenburg, Austria, directly after graduating. She started out full of energy with three colleagues – but it quickly became apparent that administrative tasks were taking up too much time. Client support, appointment bookings, and recurring inquiries were consuming valuable resources.
Instead of focusing on expanding her law firm, Maike struggled with email ping-pong and chaotic appointment management. Growth stagnated—until she found a smart alternative in Brylliance Digital.
Non-binding and free of charge!
The problem?
Maike's law firm faced a crucial question: grow or stagnate? Without a budget for new staff, she struggled with scheduling chaos, paperwork, and lost valuable time for clients.
Our solution.
Our approach was a three-step plan that, over the course of three days, revealed the bottlenecks in Maike's firm. Her new automations don't replace consulting—they create time for what really matters. With smart processes, Maike was able to optimize her firm's workload and refocus on her clients.
Our three-step plan:
1. Law firm diagnosis
Result: Full transparency about time wasters and bottlenecks.
We conducted a detailed analysis with Maike and identified where automation would have the greatest impact. By setting up an automated booking system, we were able to immediately eliminate the first bottleneck.
2. Automated request management
Result: 80% fewer missed appointments & immediate response time.
We integrated a smart appointment booking system that synchronizes available times and automatically sends reminders to clients. At the same time, recurring inquiries were answered through an automated email and chatbot solution.
3. Client communication & digital visibility
Result: Up to 14 hours less administrative work per week.
Maike and her team previously spent countless hours on manual follow-up, email ping-pong, and unclear responsibilities. By implementing a client management system with clearly defined workflows, tasks were automatically assigned, documents were securely stored, and recurring processes were standardized. The result: up to 14 hours less administrative time per week, which Maike can now use to support her clients and expand her practice.